Terms of Delivery

DELIVERY

Deliveries are made with courier companies SPEEDY, ECONT, TRANSPRESS, and the SELLER undertakes to send the ORDER at the value mentioned on the page for completion of orders, for this purpose the most advantageous offer is used at the discretion of the SELLER.

The SELLER will fulfill its obligations under the contract within a maximum of 30 days from the date of confirmation received from the CUSTOMER regarding the ORDER. In case he cannot fulfill the ORDER, because the product is not available, the SELLER will inform the CUSTOMER about this situation.

The SELLER may deliver to the CLIENT a similar product with the same price, in case the requested product is not available, only after informing and declaring the consent of the CLIENT.

The product will be delivered to the CLIENT through a courier company. The method of delivery is door to door.

Unless there is an explicit agreement with the CLIENT, GARDEN MAX VT LTD is not responsible for risks associated with the products and services after their delivery to the courier company.

GARDEN MAX VT LTD will properly pack the products and services and will ensure the delivery of the accompanying documents.

Delivery is considered completed when there is a signature of the CLIENT upon receipt of the transport document delivered by the courier.

All transport costs are borne by the CLIENT, unless explicitly mentioned in the page or product information as a PROMOTION or GIFT.

RETURN POLICY

Under the law, the consumer has the right to notify the trader in writing that he refuses to purchase without penalty and without giving a reason, within 7 (seven) working days from the date of receipt of the product or in case of providing services - from the conclusion of the contract.

We emphasize that when the return of products whose packaging is damaged or incomplete shows signs of wear, scratches, abrasions, electric shock, no accessories, no warranty, we reserve the right to decide whether to accept the return or keep part of the value of the product - the amount that will be communicated to the CLIENT after the assessment of the damages.

Under legal law, upon return of the product, the refund will be made within 30 (thirty) days of return.

Exceptions

1) All product categories can only be returned if they are sealed:

2) The following product categories cannot be returned:

- Accessories and consumables (rails, chains, oils, cord, mower blade, 3D heads, etc.)

- Hoses and quick hose connections

- Tools and accessories for decorative ponds.